Klarna is a Swedish fintech company that provides payment services for e-commerce businesses. The Klarna Merchant Agreement is a contract between Klarna and the merchant that outlines the terms and conditions for using the Klarna payment system on the merchant`s website.

The agreement covers several important areas, including fees, payment processing, refunds, and chargebacks. In this article, we`ll take a closer look at each of these areas and what they mean for merchants who want to use Klarna as a payment option.

Fees

One of the most important aspects of the Klarna Merchant Agreement is the fees merchants will have to pay to use the service. Klarna charges a percentage of the transaction value for each sale processed through their system. The exact percentage varies depending on the merchant`s sales volume and the specific Klarna services they use.

Payment Processing

Another key feature of the Klarna Merchant Agreement is the payment processing process itself. Klarna takes care of all the payment processing on behalf of the merchant, handling everything from credit card authorization and fraud detection to settlement and reconciliation.

Refunds

The Klarna Merchant Agreement also covers refunds, which are an important part of any e-commerce business. If a customer requests a refund, the merchant must process the refund through Klarna`s system. Klarna will then refund the customer and deduct the refund amount from the merchant`s account balance.

Chargebacks

Finally, the Klarna Merchant Agreement covers chargebacks, which occur when a customer disputes a charge on their credit card statement. If a chargeback occurs, Klarna will investigate the matter and determine whether or not the charge was legitimate. If the charge was deemed fraudulent, Klarna will refund the customer and deduct the chargeback amount from the merchant`s account balance.

In conclusion, the Klarna Merchant Agreement is an essential document for any merchant looking to use Klarna as a payment option. It covers important areas such as fees, payment processing, refunds, and chargebacks, and outlines the terms and conditions for using the Klarna payment system on the merchant`s website. By carefully reviewing and understanding the agreement, merchants can ensure they are using Klarna in a compliant and efficient manner.